Kevin Mallon

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Activity overview

Latest activity by Kevin Mallon
  • Kevin Mallon created an article,

    How does PowerGenius protect against legionella?

    When PowerGenius is used to control a hwc (hot water cylinder), the controller checks to see if the hot water has been sterilised within the sterilisation period.  If the hot water has not been ste...

  • Kevin Mallon created an article,

    Dashboard home page

     Overview The Dashboard home page will be presented to you when you select the dashboard link from your 'My Account' portal.   This view provides an overview of what's happening right now, and toda...

  • Kevin Mallon created an article,

    What's the difference between total power and mean power?

    PowerGenius devices report both total power and mean power.  The total power is reported in kWhrs (kilo watt hours) and same as the value reported on an electricity bill. The total power can be cal...

  • Kevin Mallon created an article,

    User Profile Management

    To view your user profile go to the 'User Profile' view by selecting the Profile icon presented on the top menu bar of the dashboard Go to the User Profile view to Change your password Add a new ...

  • Kevin Mallon created an article,

    How do I login?

    All of the PowerGenius applications for customers use the same password.  Sometimes you may have to login again if you go to a different PowerGenius application such as the Help Desk or the Dashboa...

  • Kevin Mallon created an article,

    Which browser versions are supported?

    Supported browsers include Google Chrome Internet Explorer Mozilla Firefox Safari  Microsoft Edge Use only supported versions of the browsers.  We do not provide support for Beta versions. Make s...

  • Kevin Mallon created an article,

    Changing the hot water temperature using the Power Genius appliance controller

    Power Genius uses two settings to control the hot water temperature viz the minimum temperature and the maximum temperature.Below the minimum temperature the hot water will be heater will be operat...

  • Kevin Mallon created an article,

    What should the PowerGenius Controller minimum and maximum temperature values be set to for the control of a hot water cylinder ?

    This article is relevant to configuring PowerGenius hot water and appliance controllers for controlling domestic hot water cylinders. Minimum and Maximum Temperature PowerGenius allows you to confi...

  • Kevin Mallon created an article,

    Why does PowerGenius show my power as importing and exporting over the same time interval?

    PowerGenius presents the average or the total power over an interval of time.  The interval presented is configurable but is typically configured to synchronise with the dashboard every five minute...

  • Kevin Mallon created an article,

    My Power Genius dashboard is not updating. What should I do ?

    Your Power Genius devices should synchronize with the dashboard every five minutes or less. To view the dashboard log in to the dashboard at The dashboard will not...